Withdrawal from the purchase contract
Note: This is only a translation provided for your convenience. The binding version is the Czech original of these terms; in the event of any discrepancy, the Czech version always prevails.
As a consumer, you may withdraw from the purchase contract within 14 days of receiving the goods, even without giving a reason. Below you will find the conditions and exceptions; the return itself is handled via the goods return form.
The consumer is entitled to withdraw from the contract if the seller fails to meet the agreed delivery conditions. A consumer who does not purchase the goods from the seller is further entitled, in accordance with Section 53(7) and Section 54 of the Czech Civil Code, to withdraw from the contract within 14 days of receiving the goods. In such a case, the consumer contacts the seller and preferably states in writing that they are withdrawing from the contract, indicating the order number, the date of purchase and the bank account number for the refund, or fills in the form for withdrawal from the purchase contract. The withdrawal from the contract must be delivered no later than the last day of the 14-day period. The Commercial Code states that an entrepreneur is permitted to withdraw from the purchase contract by agreement with the seller.
Withdrawal from the purchase contract is not possible for goods that were modified or otherwise altered at the buyer's request.