Shipping and payment

SHIPPING (CZECH REPUBLIC):

• Personal pickup: FREE at: Zlín-Malenovice, Masarykova 1106
• Zásilkovna Z-Point: 89 Kč (up to 5 kg), 169 Kč (up to 15 kg)
• GLS ParcelShop 59 Kč (up to 20 kg), FREE on purchases over 2.500 Kč
• GLS: from 89 Kč
• PPL to pickup point: 69 Kč, FREE on purchases over 2.500 Kč
• PPL: 119 Kč

SHIPPING (Slovakia):

• GLS: from 4,05 € excl. VAT

SHIPPING (EU):

• GLS: from 4,05 € excl. VAT

PAYMENT

• Online payments, bank transfers, card payment, Comgate - FREE 
• Cash on delivery (payment on receipt) - 45 Kč
• Bank transfer or QR code - FREE

HOW TO RECEIVE GOODS FROM THE CARRIER

When receiving the shipment, follow these instructions:
Pay close attention to the outside of the packaging — the cardboard surface, the protective tape and any damage and cracks, even minor ones, especially punctures of the box and deformed corners. These signs may indicate careless handling during transport and thus possible damage to the goods inside. If you find any such or similar sign of unauthorised access to the shipment or possible transport damage during inspection, report it to the driver before signing the delivery note. 

WHAT TO DO IF THE SHIPMENT OR PART OF IT IS MECHANICALLY DAMAGED?

Insist on drawing up a damage report, or a confirmed record of the condition in which the parcel was delivered and of any further damage. This makes a later complaint easier to resolve and minimises possible losses. Let us know by e-mail at info@topepoxy.eu. We will then contact you to send replacement goods or resolve the complaint.

WHAT TO DO IF YOU DISCOVER DAMAGE ONLY AFTER THE CARRIER HAS LEFT?

GLS: The complaint process follows the carrier's Terms, where the Carrier is General Logistics Systems Czech Republic, s.r.o., Reg. No. 260 87 961, registered office Průmyslová 5619/1, 586 01 Jihlava (GLS). Obvious breakage or damage to the packaging can be disputed at the latest upon delivery of the shipment. The extent of damage or partial loss of contents must be recorded on the spot in a Damage Report on the GLS form. A complaint against GLS is filed solely by the Principal (usually the orderer and payer of transport), in writing to the correspondence address or by e-mail to reklamace@gls-czech.com. Damage that is not obvious on delivery must be claimed within 3 working days of the parcel being delivered to the recipient, otherwise the right to compensation lapses. Other complaints are subject to a one-year limitation period. The complaints procedure can be downloaded HERE.

Detailed shipping and complaint conditions are in our terms and conditions. Resolve a damaged shipment via a complaint.