New complaint

We handle complaints as soon as possible – within 3 days we send you a proposed solution. You can file a complaint using the online form below, by e-mail or in person at our warehouse.

If a defect appears on the goods during the warranty period that was not caused by the customer's improper use but by a defect of the product itself, the customer has the right to a proper complaint during the warranty period.

In this case you can proceed as follows:

1. by filling in the complaint form; our complaints department will reply as soon as possible, no later than within 3 days, along with a proposed solution
2. by visiting our pickup points / warehouse in person
3. by contacting our complaints department reklamace@topepoxy.eu 

 

Want to return goods without a defect? Use the 14-day return. The conditions are set out in our terms and conditions.